So, I've been cranking out chunky knit scarves for family and friends like mad since before Christmas and liked them so much, I decided to make a couple for myself. The best yarn I've found for this particular pattern was Lion Brand Chunky, which I've bought from this site before. Imagine how happy I was when I received an email stating that all knitting and crocheting items were 20% off on their site. When I went to their site, however, the price did not reflect the discounted rate. I started a chat. Here is the transcript:
Here is a screen grab of the link the Customer Service agent sent me to:
And than the link where I directed her to:
Today, of course, when I went back to check the site, the yarn is marked down. This is actually the second time this has happened..the first time being during their holiday promotions. It seems that their site oftentimes takes a day or so to reflect new sales, something I think definitely needs to be fixed OR if that is a known issue, they need to inform their customer service reps of this problem as it's obvious from the transcript that the agent had no clue what was going on.
Of course, I'm going to buy the yarn. I still love them and as mentioned, this is definitely a deviation from their normal excellent customer service but it's definitely something that needs to be addressed.
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